The health and safety of our customers, employees, and communities around the world are our top priority.
One of the Relthera core values is caring and helping. The way everyone is looking after each other is truly inspiring. We take strength from the fact that our products bring like-minded people together, increases the exposure of a healthy lifestyle, and making the world greener again with plants, even at the most uncertain times.
Here are few updates of the measures we're currently taking:
SHIPPING AND DELIVERIES
We're still shipping orders during this period, but deliveries are likely to take longer right now. As we're receiving more orders than expected and we're following additional safety measures at our and partners' warehouses, deliveries are currently taking 7-20 days to arrive after the order date. Our couriers are taking lots of steps to follow the latest safety guidance by providing masks, gloves, and sanitizers for their delivery drivers. They're also offering contact-free deliveries, giving customers the option to have packages delivered to a safe place. As we work with many different couriers around the world, they'll also be following local guidelines for your region.
EMPLOYEE SAFETY
Making sure that our employees and their families are safe is very important to us. We're helping all employees whose jobs allow them to work flexibly, to stay safe at home.
For our colleagues who need to come to work, we're taking extraordinary measures to protect their health and well-being. Employees are able to have their temperature checked, and we're following strict handwashing and sanitizing guidelines.
PRODUCT SAFETY
All our manufacturing, shipping, and delivery partners follow strict guidelines for packing products and preparing them for shipment, which meets global safety standards. If you're ever concerned about any packaging, you should wipe it down with disinfectant and wash your hands afterward.
ProCare is your worry-free care for your Relthera device.
Enjoy the benefits of ProCare Member:
Free replacement within the first year of ownership
Free returns within 30 days from delivery date
Shipment protection from loss or damage
Exclusive access to future offers for ProCare members only
With a one-year comprehensive coverage for your device, enjoy total worry-free usage. If anything unexpected happens, we'll replace your device, no questions asked, one-time within the first year of ownership - and we'll cover all shipping costs, whether it's for replacement or a 30-day return.
Plus, your order's parcel is covered with shipment protection against unexpected losses or damages. And as a ProCare member, you get exclusive access to special offers in the future. It's complete care, made simple.