FAQ

No, you can place an order without an account.

We accept all major credit cards (VISA, Mastercard, American Express, etc.) and PayPal.

Relthera absolutely dependent on providing valuable products. We put in loads of hard work, engineering, and testing to bring you the only helpful solutions. Hope this answer brings some meaning.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. You can find detailed information on how we collect, use and keep secure your personal information in Privacy Policy.

All of our transactions are based in USD (US Dollars), GBP (British Pounds) or EUR (Euros). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Our dedicated product engineer carefully selects and tests each product to make sure its high quality and can bring value to growing plants at home.

If you received your order and are not satisfied, you can return the product for a refund within 30 days of the delivery date. You can find more detailed information in Refund Policy.

There are 4 options for contacting us: phone, email, send direct message on Messenger, fill out inquiry form. Usually, our customer service team will reply within a few hours. You can find contact information in Contacts.

Absolutely. LumbarCare PRO™ went through rigorous testing phases, including the FDA and various other strict standards, to ensure that every component is safe. All testing measures and standards approve of its safety to use.

Strictly, consult your healthcare provider before using LumbarCare PRO™ if you are pregnant, have skin sensitivities, have heart disease, use a pacemaker, had spinal surgery, or have other severe conditions.

Originally LumbarCare PRO™ was designed for people who suffer from sciatica, pinched nerve, muscle spasms, slipped disc, poor posture, lack of mobility, and/or general chronic lower back pain.

For the best experience, we recommend using LumbarCare PRO™ on a sturdy flat surface, ex: floor, carpet area, bed. Use base plate (included) underneath to compensate soft surfaces.

Maximum weight limit 140kg/310lb.

Yes, your purchase includes a 1-year warranty. Additionally, you can choose our Extended Warranty Program during checkout.

Your purchase is backed by our 30-Day, Unconditional, Risk-Free, Money-Back Guarantee. If you aren't satisfied for any reason, or your lower back pain isn't improving within 30 days of use, just contact us. We'll arrange a return and refund 100% of your purchase price.

Once your order has shipped and you received a tracking number/ID, you can track your order here.

You should see tracking events within 48 hours after you have received the tracking number/ID. Sometimes the tracking information is not updated, but you will still receive your order. If there is a problem with your package tracking, please don't hesitate to contact us.

Your shipment may be delayed. Delivery time delays can be due to e.g., weather incidents, customs, or backlogs. Please note that tracking information can be displayed after your order started being shipped.

Our warehouses are located in different locations. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't worry if you don't receive all of your items at once..they are on the way.

We use a small mail service to ship your order. Shipping costs are calculated automatically at the checkout, depending on the package's weight and destination.

Usually, the shipping factor causes all item defects. In that case, don't worry, the item will be replaced, or you'll be refunded in full.
If you received a defective/damaged item, please kindly contact us and attach photos/videos that clearly show the problem for better support.
Please refer to our Refund Policy to learn more.

In case of changing/canceling your order, contact us as soon as possible. We will check whether we can change/cancel it for you.
If your order has already been shipped out, we are sorry that we cannot cancel, adjust your address or reroute your package.

There are 2 reasons that make your item be returned: Your shipping address is incorrect, or you've been unable to pick up the package when the delivery was attempted.
In case that your shipping address is incorrect, we cannot take any responsibility since we shipped it out to the address that you provided us, and it is not a mistake from our end. Otherwise, we'll send you a replacement.

If you received your order and there is a missing item, contact us as soon as possible.
If your order contains multiple items, it may be shipped individually. You may receive one item before the next. So don't worry if you don't receive all of your items at once..they are on the way.

It highly depends on each country's customs procedure. You might be charged an extra fee for the final delivery or the import tax, probably due to your shipping country and address. Most of the time, there is no additional fee for delivery. In this case, please kindly pay the shipping company or customs the required fee to receive your order.