Nektrex™ PRIME

After your first session, you should notice ease and more comfort in your neck area. Overall, the experience should be pleasurable and relaxing. Based on your user surveys, the lasting improvements and comfort are observed after 3-4 weeks of regular usage. However, it is important to note that individual experiences may vary.

While the Nektrex™ PRIME offers effective relief and soothing experiences for many, it may not be suitable for every neck condition. Certain situations and conditions might require specialized treatments from a medical professional.

Cervical osteoarthritis, Cervical stenosis, Rheumatoid arthritis, Spinal cord injury, Fibromyalgia, Neck fractures, Osteoporosis, Heart conditions or installed pacemaker, Post-surgery conditions and fusions, During pregnancy, Neck infections, Whiplash, Diabetes, Cancer or tumor, Other severe or acute pain conditions.

To ensure your safety and the best possible outcome, please consult with a healthcare provider before using the Nektrex™ PRIME if you have any of these conditions. We're here to support your well-being and want to help you make the most informed decision.

The Nektrex™ PRIME utilizes the “Dynamic Two-Way Stretch & Decompression” feature, which gently stretches your cervical region by up to 4 inches, offering adjustable comfort settings. Stretching is recognized as an effective method for neck relief, but it might not be the best choice for everyone.

Try some gentle home stretches targeting your neck for a quick test. Pay attention to how your neck feels during and after these stretches. If you find slight relief and experience no or mild discomfort, it's a promising indication that the Nektrex™ PRIME could be an excellent fit for you.

If you're unsure, always consult your healthcare provider first to determine if stretching or exercise is recommended for your specific condition. If you've previously found stretching beneficial, then Nektrex™ PRIME will enhance its effects with additional relieving features.

We recommend 2-3 sessions of fifteen minutes each per day, especially for the Dynamic Two-Way Stretch & Decompression feature. For the EMS feature, try not to exceed 30 minutes daily, split into two 15-minute sessions. Consistency is key to experiencing the full benefits of Nektrex™ PRIME, and exceeding the recommended usage doesn't necessarily mean faster or better results. Stick to these guidelines for a safe and effective neck care routine!

Initially, if your surrounding muscles are tense and stiff, the Dynamic Two-Way Stretch & Decompression feature may cause some discomfort during your first few sessions. This is normal as your muscles adapt and gain flexibility. However, it's crucial not to persist through pain. Begin with the gentlest modes, and gradually increase intensity over a span of a few weeks as your muscles become more flexible.

If you don't see any improvements after a couple of weeks, it's essential to stop using the device. Seek consultation from a professional healthcare provider before continuing usage. Persistent discomfort could indicate a serious underlying condition, and stretching might not be appropriate in such cases.

Absolutely! Your Nektrex™ PRIME comes with a 1-year warranty. Plus, at checkout, you have the option to choose our ProCare Program.

Your purchase is backed by our 30-Day Money-Back Guarantee*. If you don’t see any improvement in your neck pain or are not fully satisfied for any other reason within 30 days from the delivery date, simply fill out the return form to begin the return process.

*Conditions apply: To be eligible for a return, the item must be not heavily used, in its original packaging, and with all its parts in place. During the return process, we may request a few images of the item's current condition. Learn more in Returns Policy.

Yes, Nektrex™ PRIME is designed with safety in mind. However, it is important to follow the mentioned guidelines and precautions and consult with a healthcare provider if you have any of the listed conditions or concerns. Safety and suitability should always be assessed on an individual basis.

Yes, Nektrex™ PRIME can be used on various surfaces. However, for optimal results, place it on a sturdy, flat surface like the floor, carpet, or bed. If the surface is soft, use the flat, sturdy object underneath the device to stabilize it.

There is no height limit. Maximum weight limit 140kg/310lb.

The Nektrex™ PRIME is designed specifically for the neck area, so using it for other body parts is not recommended. It combines several methods specifically aimed at addressing neck-related issues, so using it on different parts of the body may be ineffective and could cause discomfort or injury.